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Terms & Conditions

Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you” or “your”) and Box Proof, LLC (“BOX PROOF” or “we,” “us” or “our”), concerning your access to and use of the https://boxproof.com/ website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use. If you do not agree with all of these terms of use, then you are expressly prohibited from using the site and you must discontinue use immediately.
Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. If you (or the business entity to whom you represent or are acting on behalf) have a separate agreement with us governing orders on the Site, the terms of that separate agreement shall govern to the extent they are inconsistent with or otherwise conflict with any of these Terms of Use.
We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site or otherwise place orders through the Site.

Purchases and payment

We offer two payment types: ACH Transfers are free. Payments through credit/debit cards will incur a 3.49% + 0.49 cent fee which is not included in your quote. We accept the following forms of payment through PayPal for online orders:

  • Visa
  • Mastercard
  • American Express
  • Discover

Sales Tax will be added to the price of purchases as deemed required by us by state and local regulations unless you demonstrate that you are tax-exempt. If you are tax-exempt, you need to send us your tax exemption certificate. You represent and warrant to us that any such tax-exempt certificate is valid, and you accept all responsibility and liability arising from the validity of such certification and our non-collection of taxes as a result.
We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment
We reserve the right to refuse any order placed through the Site for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors or that were made to take advantage of pricing errors.

Validity of Price

The prices are subject to change without prior notice. The quoted price's normal validity is 14 days from the offered date P.S. Terms & conditions are subject to change without any prior notice.

Return Policy

Boxproof is here to serve the customer. Should any discrepancies arise with your order, kindly reach out to our customer service team within 48 hours of delivery.
Claims must be supported by both picture and video evidence at the time of receiving for thorough assessment and resolution. Failure to adhere to this time frame or provide sufficient proof may result in a delay or denial of the claim.
We reserve the right to decline any claims that do not meet our specified criteria. There are certain areas that we are not responsible for:

  • We hold no responsibility for damages incurred during shipping.
  • Spelling, punctuation, or grammatical errors unchecked by you at the time of final digital proofreading provided by Boxproof.
  • Colour variation between the preview image on a computer monitor and the printed product.
  • Low-resolution or low-quality graphics and images submitted by you.
  • Damage to products after delivery.
  • Any damages or claims incurred by you or your business caused by receiving printed materials that are defective or incomplete or that you receive later than the estimated delivery date.

Your timely approval is crucial for the specifications and shipping details provided herein.
Design change requests are only accepted within the initial 12-hour approval window. Any alterations requested thereafter may incur additional setup charges.
The order will be "In Production" and no changes will be allowed to the print files, job characteristics, or printing turnaround time. After an order is In Production, the entire amount of the order along with applicable taxes and shipping/handling fees shall be deemed fully paid and non-refundable. Additional Service Fees are non-refundable. Any payment received from the User shall be deemed fully paid to Box Proof and non-refundable at a rate of twenty percent (20%) for each calendar month that passed after the date of the User's initial submission even where the print job never reaches the "In Production" or shipment phase due to no fault of Box Proof (e.g. User fails to respond to approval of proof/print job, User fails to provide information to complete the print job or shipment, User otherwise fails to cancel his or her order before reaching the "In Production" phase, etc.).


When placing an order, you need to select one of the shipping methods presented to you on the Site. All shipping may be done using DHL, FedEx, UPS, or other freight carriers. We reserve the right to use the most appropriate carrier for the required transit time and destination. When choosing a shipping method, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays or the day the package is picked up by the carrier.
Standard Lead Time from Order Payment is 18 to 20 days. Our responsibility in fulfilling your order is limited to preparing your printing order by the production turnaround time and turning it over to the carrier for shipping. Shipping transit times vary, and we assume no responsibility for delays caused by shipping carriers, weather, or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc
We are not liable for damages that occur during shipping that are beyond our ability to control. We reserve the right to modify the shipping option selected by you and retain any related difference in charges between shipping options, where we complete the job before the turnaround time selected by you and there will be no adverse material impact on the target arrival date.


While we strive for punctual deliveries, unanticipated delays may arise due to factors such as adverse weather conditions, flight disruptions, or other extraordinary circumstances beyond our control. We appreciate your understanding in such situations.
The site is provided on an as-is and as-available basis. You agree that your use of the site and the services thereon will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the site and your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranties or representations about the accuracy or completeness of the site’s content or the content of any websites linked to this site and we will assume no liability or responsibility for any errors, mistakes, or inaccuracies of content and materials, personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the site. Any unauthorized access to or use of our secure servers and/or any personal information and/or financial information stored therein, any interruption or cessation of transmission to or from the site, any bugs, viruses, trojan horses, or the like that may be transmitted to or through the site by any third party, and/or any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted transmitted, or otherwise made available via the site. We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the site, any hyperlinked website, or any website or mobile application featured in any banner or other advertising, and we will not be a party to or in any way be responsible for monitoring any transaction between you and any third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.

Limitations Liability

In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the site, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us.


You are fully responsible for how you use the products ordered through the Site, and for any content or materials you request to be displayed on your ordered products. You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of:

  • Your Contributions.
  • Use of the Site including for any products or services ordered through the Site.
  • Breach of these Terms of Use.
  • Any breach of your representations and warranties outlined in these Terms of Use.
  • Your violation of the rights of a third party, including but not limited to infringement or violation of intellectual property rights or privacy rights from your use of the Site, your Contributions, or orders that we print at your direction.
  • Any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding that is subject to this indemnification upon becoming aware of it.

How can you contact us about this policy?

If you have any further questions or comments, you may contact us by: